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Taopatch USA Return Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
- Product purchased from Taopatch USA.
- All return requests for refund or replacement can be submitted via email to firstname.lastname@example.org with valid return reasons selected within ninety (90) calendar days from receiving the order.
Additional Return Requirements and Policy:
- All return or replacement request will be processed within 5 business days after the returned item is received by Taopatch USA
- Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date.
- All returns with missing part(s) (including, but not limited to, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
- The customer is responsible for return shipping expenses. Replacements will be shipped at our expense.
- The customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from physically damaging during return transportation or the customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result in the return being rejected back to you or charges to be applied to your refund determined by Taopatch USA.
- Upon our acceptance of the merchandise in acceptable conditions in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the mode of payment used for the original purchase.
- Refund will be issued after our warehouse receives, inspects, and processes your return. Taopatch USA will refund back to your method of payment.
- In the event a returned product is defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost, and the return shipping cost initially covered by Taopatch USA will instead be deducted from the refund amount.